Last updated: August 2026

The Power Plant ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following information when you use our website or services:

• Name
• Email address
• Telephone number
• Billing information
• Information you provide through contact forms
• Information relating to bookings or coaching enquiries
• Payment information (processed securely through Stripe)
• Technical information such as your IP address, browser type and website usage through cookies and analytics tools.

We only collect information that is necessary to provide our services or improve your experience.

We use your information to:

• Respond to enquiries.
• Process bookings and payments.
• Deliver personal training, coaching and fitness services.
• Contact you regarding appointments or services.
• Improve our website and customer experience.
• Meet our legal and financial obligations.

We will only use your information where we have a lawful basis to do so.

Payments made through our website are securely processed by Stripe. We do not store or have access to your full payment card details.

For information about how Stripe processes personal data, please refer to Stripe's own Privacy Policy.

If you choose to subscribe to our newsletter or marketing communications, we may occasionally send you information about new services, offers or events.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Our website may use cookies to improve functionality, analyse website traffic and enhance your browsing experience.

You can control or disable cookies through your web browser settings.

We do not sell your personal information.

We may share information only where necessary with trusted service providers, including:

• Stripe (payment processing)
• Website hosting providers
• Email service providers
• Analytics providers

These organisations only receive the information necessary to perform their services.

We may also disclose information where required by law.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

However, no internet transmission can ever be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

• provide our services;
• comply with legal obligations;
• resolve disputes; or
• maintain business records.

Under UK data protection law, you have the right to:

• request access to your personal data;
• request correction of inaccurate information;
• request deletion of your personal data where appropriate;
• object to certain processing;
• request restriction of processing;
• request a copy of your personal data;
• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the contact details published on this website.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will take effect immediately upon publication.

At The Power Plant, we are committed to providing a professional, high-quality service. If you are dissatisfied for any reason, please contact us as soon as possible so we can work towards a fair resolution.

• Payments for personal training sessions, bootcamps and coaching services are generally non-refundable once the service has been delivered.
• If you believe you have been charged in error, please contact us within 14 days of the payment. Genuine billing errors will be corrected promptly.
• If a session or service is cancelled by The Power Plant and an alternative cannot be arranged, you will be offered either:
  
  • a full refund; or
  • the option to transfer your payment to another session or service.
• Refund requests should be made by emailing us with your name, the date of purchase and details of the issue.

If you have a concern regarding a payment, we ask that you contact us first so we have the opportunity to resolve the matter quickly and fairly.

If a payment dispute (chargeback) is raised through your card provider, we will provide Stripe and the relevant financial institution with evidence of the booking, attendance records, correspondence and these Terms & Conditions where applicable.

Our aim is always to resolve disputes amicably and without unnecessary delay.

• Sessions may be cancelled or rescheduled with at least 24 hours' notice.
• Cancellations made with less than 24 hours' notice may be charged in full.
• Failure to attend a booked session without prior notice ("no-show") will normally result in the session being forfeited.

• Bookings may be cancelled up to 24 hours before the session.
• Late cancellations or failure to attend may result in the loss of that session from your package.

Where recurring memberships or coaching subscriptions are offered:

• You may cancel your subscription at any time before your next billing date.
• Cancellation will prevent future payments but will not normally result in a refund of payments already taken for the current billing period.
• Access to subscription benefits will continue until the end of the current paid period unless otherwise stated.

The Power Plant reserves the right to cancel or reschedule sessions due to illness, severe weather or circumstances beyond our control. In these cases, clients will be offered an alternative session or a refund where appropriate.

• All sessions, classes and coaching services must be paid for in advance unless otherwise agreed.
• Prices are displayed in Pounds Sterling (GBP).
• Payment is securely processed through Stripe.

By participating in any session, you confirm that:

• you are physically able to take part in exercise;
• you have disclosed any relevant medical conditions or injuries;
• you understand that exercise carries an inherent level of risk.

If you are unsure whether exercise is appropriate for you, please seek medical advice before participating.

From time to time, The Power Plant may offer discounts, introductory offers or promotional pricing.

Unless otherwise stated:

• promotions cannot be combined with other offers;
• promotions have no cash value;
• promotions may be withdrawn or amended at any time;
• promotions apply only during the advertised promotional period.

Where applicable:

• recurring subscriptions renew automatically until cancelled;
• payment will be taken using your chosen payment method on the agreed billing date;
• it is your responsibility to ensure your payment details remain valid;
• failed payments may result in suspension of services until payment is received.

While every effort is made to provide a safe training environment, participation is at your own risk. The Power Plant accepts no liability for injury, loss or damage except where required by law or resulting from our negligence.

The Power Plant reserves the right to amend these Terms & Conditions at any time. The latest version will always be published on this website.

If you have any questions regarding these policies, please contact us via the contact details provided on this website.